For any help or support just visit us: Jan 24, 2018 Hi Penny Not exactly sure of your requirement. You might want to go to the to see if anyone else is having problems. For some reason it is insisting that I am routed to this register page as if I'm a first time user even though I'm not. On Android and Apple phones you would want to select Charter-Spectrum. One Apple device is connected via Ethernet cable. Most of the partner apps need to be activated on a browser from a computer.
Thanks for not being terrible Comcast! Also from some testing i have come to understand that the provider has to enable the devices on which it wants its users to use the app. Restarting the apps, or uninstalling and reinstalling them can help, too. Shortly after I received a called from advanced tech support confirming if I was good to go. This may help with reaching a resolution quicker. Apparently I have not reached the support person who can fix this via phone or chat.
Spectrum-Social Media Customer Care Lead Moderator-Community Forums Hi. I have been unable to access the service since Saturday, was using it fine a few days before. Thanks for all that info. Let me know if you do not find the option. Also, before i had success with my phone, i ended up logging in via my laptop of course using the email account, which prompted me to try that on my phone and it worked there though I couldn't get the option to cast on my laptop. It then accesses your local in home WiFi. Any program that was viewed worked as intended.
Sometimes it can take a few minutes for the activation to complete. Any help will be appreciated! I was even asked why am I just getting a chance to call and report the issue, smh. It is a real protector from boredom. Spectrum-Social Media Customer Care Lead Moderator-Community Forums I had the same problem trying to connect a Roku. This process is not possible again for most apps through a smart phone or a tablet.
I'm not seeing you've cleared local storage. Glad you got it working. Please follow this link for some troubleshooting steps to try:. I have a feeling Comcast just does not care and knows that it can get away without addressing this. I was accessing the Activation Portal through my Android phone and Spectrum would not show up as one of the providers. The faster that connection is, the better your streaming experience will likely be.
Hi guys, I hope this helps some of you. It's just he Roku channel. So, I'm not sure what does that have to do with the authetification issue here. I understand UnoTelly are aware of the issue and their techs are now working on the fix. In that case, connecting to a Wi-Fi signal might help.
The behavior is exactly the same with both. Rustyben -- I tried this myself with no issue. First, make sure your app is updated to the most recent version. Had no luck with the refresh and basically got the run around from customer service. How did you solve it? Try to activate it while at home connected to your home wifi, too. This process is not possible again for most apps through a smart phone or a tablet.
Again, call and ask for an account refresh and make sure they do the account refresh for apps, too. It it clearly stated, but here it is again. Got the run around over and over again but I didn't give up. But I already have it in my paid subscription. In that case you can create a new account by filling all the required details. Also from some testing i have come to understand that the provider has to enable the devices on which it wants its users to use the app. Wait 30 seconds or so for activation to complete.
Doing one doesn't do another. . Not sure how I installed it. I'm seeing you've cleared cache. I was sharing connection from wifi to ethernet.